- Hybrid role with 2 days a week in our Richmond office, 35 hour work week and flexible work arrangements.
- 5 weeks of annual leave, salary packaging benefits, and opportunities for professional growth.
- Employee Assistance Program for team members and their family.
About us
At CBM Australia, our mission is to end the cycle of poverty and disability.
As Australia’s only international development organisation focused on disability inclusion, our work improves the quality of life of people with disabilities living in the poorest communities.
We have a rewarding opportunity for an experienced and passionate Regular Giving Lead to join CBM Australia.
This role leads the strategic development and performance of CBM Australia’s high-performing regular giving program, driving sustainable revenue growth through donor conversion, retention, upgrades and lifetime value optimisation. With accountability for regular giving income targets, the role develops and executes strategies across acquisition, upgrade, and churn prevention, while managing external agency partnerships and collaborating across teams to ensure regular giving is integrated into the broader supporter journey.
Founded on Christian values, CBM enables compassionate Australians to be part of creating lasting positive change in our world. Join us and make a meaningful difference!
The successful applicant will:
- Lead the development and execution of CBM Australia’s regular giving strategy, with accountability for regular giving revenue targets and program performance
- Develop and manage regular giving conversion programs, including single gift to regular gift conversion, lead generation, and new supporter acquisition pathways
- Design, implement, and manage upgrade strategies to increase average gift value and maximise donor lifetime value
- Lead regular giving retention and churn prevention initiatives, including proactive engagement programs, payment failure management, and win-back campaigns
- Lead regular giving product development, including value proposition design, giving levels, supporter benefits, and payment method diversification
- Develop and optimise payment management strategies, including credit card expiry programs and failed payment recovery
- Implement testing frameworks to continuously improve conversion rates, retention, and average gift across channels; identify and implement innovations including digital-first approaches, flexible giving options, and emerging payment technologies
- Manage external agency relationships for regular giving program delivery, including developing briefs, performance frameworks, and accountability measures to ensure alignment with strategic objectives
- Lead regular giving campaign briefing processes with Marketing and Communications, providing clear specifications for multi-channel execution
- Partner with Data & Insights Lead for audience segmentation, predictive modelling, and performance analytics to inform regular giving strategy
- Collaborate with the Acquisition & Growth function to ensure effective lead generation pathways into regular giving, and with the Fundraising Manager to align regular giving programs with warm campaign strategy, donor lifecycle frameworks, and stewardship programs
- Develop and manage annual budgets for regular giving programs, ensuring ROI targets are achieved and resources are optimised
- Monitor and report on regular giving performance metrics, providing insights and recommendations to inform strategic decision-making
- Ensure compliance with regulatory standards, ethical fundraising principles, and CBM Australia’s values
Specific outcomes required:
- Deliver sustainable growth in regular giving revenue by leading the development and execution of the regular giving strategy.
- Increase donor lifetime value through effective conversion, upgrade and retention initiatives.
- Reduce churn through proactive engagement programs, payment failure management and targeted win‑back activity.
- Strengthen regular giving product performance, including value proposition development, giving levels, supporter benefits and payment method diversification.
- Manage and optimise external agency partnerships to ensure efficient, high‑quality program delivery and achievement of targets.
- Drive continuous improvement using testing frameworks, performance analytics and insights to inform decision‑making.
- Prepare and manage annual budgets and provide clear reporting on program performance and ROI.
About you
You’re an experienced fundraising or recurring giving specialist with a strong track record of growing regular giving or subscription-based programs. You bring strategic thinking, analytical capability and the ability to translate insights into practical actions that lift revenue, retention and supporter engagement.
You enjoy working collaboratively across fundraising, marketing, data and supporter facing teams. You’re confident managing agency partners, optimising performance and leading initiatives that improve donor experience and long-term program value. You are comfortable working autonomously, prioritising effectively and delivering to targets.
You will bring:
- Experience leading regular giving or recurring revenue programs with measurable growth outcomes.
- Strong analytical skills with the ability to interpret data, identify opportunities, forecast performance and make informed recommendations.
- Experience across acquisition, conversion, upgrade and retention strategies in multichannel environments.
- Confidence managing external agencies and suppliers, with a focus on accountability and performance.
- Strong planning, organisation and communication skills, with the ability to influence stakeholders.
- Alignment with CBM Australia’s mission, values and commitment to safeguarding.
To be considered for this role, you will have:
- A minimum of 3 years’ experience in regular giving program management within a fundraising or subscription-based environment, with a proven track record of revenue growth outcomes
- Experience developing and executing regular giving acquisition, retention, and upgrade strategies
- Experience managing regular giving payment operations, including failed payment recovery and credit card expiry programs
- Strong understanding of donor lifecycle, supporter behaviour, and lifetime value optimisation
- Demonstrated ability to manage external agencies, including telemarketing and digital partners, and drive performance and accountability
- Strong analytical skills and data-informed decision-making, including experience with testing frameworks and performance optimisation
- Experience in financial analysis and reporting, including budget management and ROI analysis
- Demonstrated ability to collaborate across teams and influence stakeholders at all levels
- Results oriented with strong planning, organisational skills, and attention to detail
- Excellent communication skills – verbal and written
- Demonstrated ability to work autonomously and as part of a team
- Fundraising or NFP sector experience (essential)
- Regular giving or subscription program management experience
- Digital marketing and multi-channel campaign management experience
- CRM platform experience, e.g. Salesforce, Blackbaud, HubSpot
- Data analytics or insights experience (desirable) [JV5] [JN6]
- Payment systems and gateway experience (desirable)
- Commitment to and ability to demonstrate and display CBM Australia’s values and behaviours
- Enthusiasm for the mission of CBM Australia and alignment/comfort with being part of a faith-based organisation
What we offer:
- The chance to make an impact that matters in a team of like-minded professionals.
- Flexible working arrangements.
- Hybrid role, with 2 days a week in our Richmond office.
- 35 hour work week.
- 5 weeks annual leave.
- Salary packaging benefits up to $15,900 for eligible household expenses + up to $2,650 for meals and entertainment.
- Paid parental leave.
- Confidential and free access to our Employee Assistance Program for team members and their family.
- Join a supportive team who is committed to fostering genuine career progression.
- A collaborative and inclusive work environment that priorities employee wellbeing.
- A work environment and values-driven culture that employees state in their feedback, is one of the most inclusive, caring, and enjoyable that they have ever worked in.