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The donor authorises CBM Australia (ABN 23 005 326 849, APCA User ID Number 025358) to arrange for funds to be debited from his/her account through the Bulk Electronic Clearing System(BECS).
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The donor will be advised 14 days in advance of any changes to the Direct Debit arrangements.
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For all matters resulting to the Direct Debit arrangements, the donor will need to:
- Call our Contact Centre toll free* on 1800 678 069.
OR
- Send written correspondence to CBM Australia, PO Box 348 BOX HILL VIC 3128
AND
- Allow for 14 days for the amendments to take effect.
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The donor should be aware that:
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Direct debiting through BECS is not available on all accounts (please check with your financial institution if in doubt).
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Account details should be checked against a recent statement from your financial Institution (If you have any doubt, please check with your ledger financial Institution before completing the drawing authority).
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It is the donors responsibility to ensure sufficient cleared funds are in the nominated debiting account when the payments are to be drawn.
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If the due date for payment falls on a non-working day or public holiday, the payment will be processed on the next working day. If the donor is in any doubt, please refer to point 3 for further clarifications.
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For returned unpaid transactions, the following procedures or policy will apply:
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A letter notifying the donor of the returned payment will be sent. This letter will offer the options of either replacing the payment with a cheque, money order or credit card OR returning the CBM Australia tax-deductible receipt to CBM's Melbourne office.
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Fees incurred by CBM Australia as a result of a returned payment may be passed on to the donor.
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All donors records and account details will be kept private and confidential to be disclosed only at the request of the donor or financial institution in connection with a claim made to an alleged incorrect or wrongful debit.
*within Australia