The donor authorises CBM Australia (ABN 23 005 326 849, APCA User ID Number 025358) to arrange for funds to be debited from his/her account through the Bulk Electronic Clearing System(BECS).
The donor will be advised 14 days in advance of any changes to the Direct Debit arrangements.
For all matters resulting to the Direct Debit arrangements, the donor will need to:
- Call our Contact Centre toll free* on 1800 678 069.
- Send written correspondence to CBM Australia, PO Box 348 BOX HILL VIC 3128
- Allow for 14 days for the amendments to take effect.
The donor should be aware that:
Direct debiting through BECS is not available on all accounts (please check with your financial institution if in doubt).
Account details should be checked against a recent statement from your financial Institution (If you have any doubt, please check with your ledger financial Institution before completing the drawing authority).
It is the donors responsibility to ensure sufficient cleared funds are in the nominated debiting account when the payments are to be drawn.
If the due date for payment falls on a non-working day or public holiday, the payment will be processed on the next working day. If the donor is in any doubt, please refer to point 3 for further clarifications.
For returned unpaid transactions, the following procedures or policy will apply:
A letter notifying the donor of the returned payment will be sent. This letter will offer the options of either replacing the payment with a cheque, money order or credit card OR returning the CBM Australia tax-deductible receipt to CBM's Melbourne office.
Fees incurred by CBM Australia as a result of a returned payment may be passed on to the donor.
All donors records and account details will be kept private and confidential to be disclosed only at the request of the donor or financial institution in connection with a claim made to an alleged incorrect or wrongful debit.